The present conditions of sale are concluded on the one hand by the shop "Huiles essentielles France" simply called the "Seller", and secondly, by any person or entity wishing to make a purchase via the website of "Huiles essentielles France " called "buyer ".
These terms and conditions aim to define the contractual relationship between the Seller and the buyer and conditions applicable to all purchases made through the merchant site seller, the buyer either professional or consumer. The acquisition of a good or service through this site implies acceptance by the buyer of these conditions of sale.
These conditions shall prevail over any other general or special conditions not specifically approved by the seller.
The seller reserves the right to modify terms and conditions at any time. In this case, the applicable conditions are those in effect on the date of the order by the buyer.
Characteristics of Sell and services:
The products and services offered are those listed in the catalog published on the seller's site. These products and services are offered within the limits of available stocks.
Each product is accompanied by a description provided by the seller and / or supplier, in all cases prepared in accordance with specifications provided by the supplier. Any error of characteristics will involve the responsibility of the seller. The characteristics of essential oils and their properties are listed here for your information only. Neither the website or its legal representative can not be held responsible for misuse of such information. In any case these information are given for therapeutic purposes, it is the client to obtain confirmation of the properties by a competent physician. None of this information will act as indications of treatment. Again, it is the client to be prescribed essential oils for therapeutic purposes by a competent physician.
The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to colors. In all cases, these pictures are not binding, are not subject to claims, and in some cases only concern the theme of the object described.
The prices listed in the catalog and all the prices displayed on the website are inclusive price in euro. For converted prices, which are given by way of indication.
Seller reserves to modify these prices at any time, except that the prices contained in the catalog the day of the order will only apply to the buyer. Prices do not include order processing, transportation and delivery.
The online sale of products and services presented in this site is for buyers who reside in France, Dom-Tom or Monaco, Belgium and Switzerland, in Europe, and supplies required in these areas.
The loyalty points are calculated from the amount of VAT charged to the customer excluding postage. They are automatically assigned to customers when their orders goes into status "Delivered".
The buyer, who wishes to buy a product or service must:
- Complete the identification sheet which show all requested or giving customer number if any.
- Complete the online order form giving all the references of selected products or services.
- Validate the order after reviewing it.
- Make payment as provided.
- Confirm the order and payment.
The payment of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
The All data recorded and confirmed valid proof of the transaction. Payment worth signing and acceptance of transactions.
The seller will email confirmation of the order recorded.
The price is payable to the order.
Payments will be made by credit card; they will be made through the secure system by Card or PayPal so that the transmitted information is encrypted by software and no third party can take knowledge during transport over the network.
The buyer's account is debited with the order.
Products ordered by check are booked up within 7 days after the order. If payment is not made within those 7 days, products fro in customer availability. If payment is not made within 10 days, the order is considered canceled.
At the request of the buyer, it will be sent an invoice VAT on paper.
The company "Jean François Guilard" being exempt from VAT under Article 293B of the CGI, the recovery of the latter to resale by the end customer is not possible. Our shop is not intended to be used in order to sell again our products.
Deliveries are made to the address specified in the order that can only be in the area agreed.
In case of damage during transportation, complaint must be made with the carrier within three days of delivery. Only this allows protest grounds to require the carrier compensation included in the package delivery.
Delivery times are those proposed by the delivery providers. The delivery deadline is set at thirty days counted from the date of order. the sales contract may be terminated and the buyer paid in full after the deadline for delivery.
Failed deliveries whose proven and unpredictable liability is transportation of third parties (whether "post" or a private carrier) or the buyer exempts all or part of the seller's liability
The buyers, non-professional individuals, benefit from a 14-day cooling off period after the delivery of their order to return the product to the seller for exchange or refund without penalty, except for return shipping costs.
This withdrawal period is worth the conditions that the object is returned in its original packaging, unused, and with all its accessories and the buyer uses any means to prevent deterioration of the product during the return shipping . In the case of withdrawal for essential oils, the product must be returned with the cap still sealed, the unbroken safety ring and the capacity of the same product to purchase.
A request for withdrawal classic (Official Document kind here) by mail must be made before any return of a product to verify the legitimacy of it. An acknowledgment of receipt of your application will be sent to you with the return address of the product.
Any breach of these rules will result in the cancellation of the exchange or refund.
All claims, claims for compensation, exchange or refund must be made by post to the following address: Huiles essentielles france, service après vente, 39 quai de la monnaie, 71100 Chalon sur Saone.
This document may be replaced by a digital document after acceptance by the customer service
All products supplied by the seller have the legal guarantee provided by Article 1641 of the Civil Code. Essential oils are however not subject to this guarantee from the time the bottle is opened.
In case of failure of a product sold (L.211-4 articles L.211-14 of the Consumer Code), it can be returned to the vendor who will repair, exchange or refund, the selected mode is the preference of the seller. The item must be returned by the customer in its original packaging, with manuals and textbooks also originally provided.
The service returns for parts of medium to large sizes are made by Mondial Relay. References essential oils are made compulsorily Letter followed. Prior sending in a certain way does not in any case the product back in the same mode. No specific request from a carrier or mode of transportation will be required by the customer for a service return of product.
If unable to repair or replacement with an identical product, a product of similar or superior characteristics will be proposed to the customer.
The repairs made products will be returned to the customer within 30 days. If additional period, the seller must inform the customer by email or by postal way, the cumulative period not exceeding 90 days after receipt of the product down by the after sales service.
The exchange of a product does not lengthen the duration of the warranty invoice. This is always calculated on the original product purchase date and not on that of the substitute.
Any request for service implies acceptance of the above information.
The seller, in the online sales process is only bound by an obligation of means; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other volunteers problems.
All Vendor site elements are and remain the exclusive intellectual property of the seller Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software , visual or sound.
According to the law relating to data, files and freedoms of January 6, 1978, the name information of buyers may be subject to automated processing.
The seller reserves the right to collect information on purchasers including using cookies.Aucune information will, however, voluntarily passed on to other organizations they are advertising or information.
Buyers may object to the storage of their details by notifying the seller. Similarly, users have a right to access and correct data concerning them, according to the law of 6 January 1978.
The customer agrees by validating his order that their email address is used to receive messages on the website or new products on. The client can on request no longer be part of this mailing list.
Filing - Proof
Only archived documents from the seller (whether digital or on paper) are offices of legal documents and evidence of transactions, payments and deliveries of products.
Our company is located in France. These online terms of sale are subject to French law.
- Revenues excluding inventories can be booked and / or purchased directly at our telephone customer service. Delivery times are then 4 to 6 weeks. If this period is exceeded, the repayment of amounts will be made without further compensation.
- No compensation will be claimed in case of late delivery. If out a minute product leading to a failure to deliver the repayment of the said product will be made by check or the means of payment used by the customer.
- The repayment terms are those provided by Article L121-20 of the Consumer Code.
- When paying by check, shipment of goods will be done after credit check by the financial institution.
The validation of the order implies acceptance of the above conditions.